Steam smarter: user reactions unpacked

A look at how German, Polish and Dutch consumers experience the new product design

The challenge

The design team at Philips/Versuni developed two sleek prototypes featuring a compact form, a pivoting head and minimalist design.  Key questions to answer:

  • Which design elements appeal most and why, across the two cultures (NL and DE)?
  • How does the pivoting head perform on usability and durability? Trust?
  • How does the size, water tank placement and cord design impact the user experience?

The outcome

The research gave clear, actionable insights to fine-tune the product direction. While the compact shape and tilting head were promising, some questions remained on visual choices, usability and effectiveness.

  • Compact size and tilting head scored points for travel and ease of use
  • Design concerns centered on outdated colors, plastic pieces and swivel joint durability
  • Users wanted cordless and could skip some of the accessories

The nitty gritty

  • 6 sessions
  • Germany, Poland and Netherlands
  • 5 questions asked on prototype design use and color palettes
  • Sessions focused on user experience

Talk to our experts on this story

Talk to our expert on this story

Talk to our expert on this story

 

 

Talk to our expert on this story

 

 

The 5hellos research method proved to be incredibly effective. It gave us a solid understanding of the needs in the markets, revealing differences and similarities. It’s given us actionable insights, moving our product development forward.

User Experience Researcher

Steam smarter: user reactions unpacked

A look at how German, Polish and Dutch consumers experience the new product design

The challenge

The design team at Philips/Versuni developed two sleek prototypes featuring a compact form, a pivoting head and minimalist design.  Key questions to answer:

  • Which design elements appeal most and why, across the two cultures (NL and DE)?
  • How does the pivoting head perform on usability and durability? Trust?
  • How does the size, water tank placement and cord design impact the user experience?

The outcome

The research gave clear, actionable insights to fine-tune the product direction. While the compact shape and tilting head were promising, some questions remained on visual choices, usability and effectiveness.

  • Compact size and tilting head scored points for travel and ease of use
  • Design concerns centered on outdated colors, plastic pieces and swivel joint durability
  • Users wanted cordless and could skip some of the accessories

The nitty gritty

  • 6 sessions
  • Germany, Poland and Netherlands
  • 5 questions asked on prototype design use and color palettes
  • Sessions focused on user experience

Talk to our expert on this story

Talk to our expert on this story

Talk to our expert on this story

Talk to our expert on this story

 

 

The 5hellos research method proved to be incredibly effective. It gave us a solid understanding of the needs in the markets, revealing differences and similarities. It’s given us actionable insights, moving our product development forward.

User Experience Researcher