December 22, 2022
During the processing of personal data 5Hellos works conform the requirements of the applicable data protection legislation, like the General Data Protection Regulation. This means we:
- Clearly specify our purposes before we process personal data, by using this privacy statement;
- Limit our collection of personal data to only the personal data needed for legitimate purposes;
- First ask for explicit permission to process your personal data in cases where your permission is required;
- Take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf;
- Respect your right to access, correct or delete your personal data held by us.
Cnote (the initiator of 5Hellos) is the party responsible for all data processing. In this privacy statement, we will explain what kind of personal data we collect and for which purposes within our website 5Hellos. We recommend that you read it carefully.
If you have any questions regarding the processing of personal data, you can find the contact details of 5Hellos at the end of this privacy statement.
Subscription
Via 5Hellos you can take out a paid subscription. We use your personal data to complete the payment.
For this purpose, we use your IP address, invoice address, phone number, email address, payment details, and name and address details. We do this on the basis of your consent. We store this information until you cancel your subscription. Certain types of personal data will be retained for a longer period with regards to the legal tax retention.
Access to portal
Within our portal, you can access a management environment where you can set, specify and change settings. We will keep track of your activities for proof.
For this purpose, we use your payment details, phone number, email address, IP address, invoice address, name and address details. We do this on the basis of your consent. We store this information for six months after our services to you have ended.
Contact form
You can use our contact form to ask questions or make any request.
For this purpose, we use your IP address, name and address details, phone number and email address. We do this on the basis of your consent. We store this information until we are sure that you are satisfied with our response and six months thereafter. This way we can easily access the information in case you have any following questions and train our customer service to improve even more.
Sending emails
We can send emails to inform those interested on news, tips and information about our products and services. Your e-mail address is added to the list of subscribers, only with your permission.
For this purpose, we use your email address. We do this on the basis of your consent. We store this information until you cancel your subscription.
You may cancel your subscription to our emails at any time. Each email contains a link to unsubscribe from our emails.
Buy credits
Via 5Hellos you can buy credits to use certain functionalities. We use your personal data to complete the transaction and to register the credits.
For this purpose, we use your email address, payment details, phone number, invoice address, name, address details and IP address. We do this on the basis of your consent. We store this information until your order has been completed. Certain types of personal data will be retained for a longer period with regards to the legal tax retention.
Registration
Certain features of our service require you to register beforehand. You will have to provide some information about yourself and choose a username and password for the account that we will set up for you.
For this purpose, we use your payment details, invoice address, name and address details, email address, phone number and IP address. We do this on the basis of your consent. We store this information for six months after you closed your account.
We will retain this data so that you do not have to re-enter it every time you visit our website, and in order to contact you in connection with the execution of the agreement, invoicing and payment, and to provide an overview of the products and services you have purchased from us.
Promotion
Other than the advertisements on the website, we can inform you about new products or services:
• by mail- by e-mail- via social media- per phone
You can object at all times against this promotional communication. Every letter contains instructions on how to do this. Also, every e-mail contains a cancellation link. On social media, you can block us or use the cancellation option. You can also inform us when we call you. You can also inform us through your account. Further, you can inform us through the portal.
Statistics
We keep statistics on the use of our website
Cookies
Our website makes use of cookies. Cookies are small files in which we can store information, so that you do not have to fill in that information again. We can also use them to see whether you are visiting us again.
The first time you visit our website, we will show you a notification explaining our cookies and ask for your permission for the use of these cookies.
You can disable the use of cookies through your browser setting, but some parts of our website may not work properly as a result of that.
Google Analytics
We use Google Analytics to track visitors on our website and to get reports about how visitors use the website. We accepted the data processing agreement from Google. We don't allow Google to use information obtained by Analytics for other Google services, and we anonymize the IP-adresses.
Security
We take security measures to reduce misuse of and unauthorized access to personal data. We take responsibility in the security of your personal data. We renew our security measures to ensure safe storage of personal data and keep track what might go wrong.
Changes to this privacy statement
We reserve the right to modify this statement. We recommend that you consult this statement on a regular basis, so that you remain informed of any changes.
Inspection and modification of your data
You can always contact us if you have any questions regarding our privacy policy or wish to review, modify or delete your personal data.
You have the following rights:
• Right of access: you have the right to see what kind of personal data we processed about you
• Right of rectification: you have the right to rectify any personal data we have processed about you, if this information is (partially) wrong
• Right to complain: you have the right to file a complaint against the processing of your personal data by us, or against direct marketing
• Right to be forgotten: you can file a request with us to remove any personal data we have processed of you
• Right to data portability: if technically possible, you have the right to ask us to transfer your processed personal data to a third party
• Right to restriction of processing: you can file a request with us to (temporarily) restrict the processing of your personal data.
If you exercise any of the rights mentioned above, we might ask to identify yourself with a valid ID, to confirm it is your personal data. If so, it is important that you hide your social security number and photo.
We will usually respond to your request within 30 days. This term can be extended if the request is proven to be complex or tied to a specific right. You will be notified about a possible extension of this term.
Complaints
If you want to file a complaint about our use of personal data, please send an email with the details of your complaint to sophie@cnote.nl. We will look into and respond to any complaint we receive.
If you think that we are not helping you in the right way, you have the right to file a complaint at the authority.
